Better Business Bureau Serving Metro Atlanta, Athens & Northeast Georgia is warning consumers to be wary of the billing practices of Family Dermatology. This company is headquartered in Lilburn, Georgia with offices listed in Cartersville, Fayetteville, Conyers, Atlanta, Marietta, Smyrna, Peachtree City and Douglasville.

During our standard 36 month reporting period, BBB has received, as to date, 140 complaints against this firm. While some are pending, of the 125 that have been closed, 107 have received no response from the company resulting in an F rating.

Additionally, some complaints have been closed as resolved but there was still no response received from the business. In these instances the consumers notified BBB that the complaint had been resolved.

Consumers allege they are being billed for services for which they have already paid. Many of the complaints received also state that the accounts have been turned over to a collection agency.

According to consumers, when trying to contact Family Dermatology by phone to straighten out the billing, they are put on hold indefinitely by an automated answering service. Consumers have also stated that emails sent to the company remain unanswered.

Family Dermatology did not respond to BBB’s request for background information on their firm. Our office has not been able to contact this firm nor verify information received about this business.

Alternate business names provided by consumers are: Dermatology & Skin Surgery; Family Dermatology of Conyers-Milstead; Family Dermatology Of Lilburn; Family Dermatology Of Marietta, Goldstein; Martin I MD, Nelson Dermatopathology & Pathology; Nelson, Paula, Dr.; Paula Nelson & Associates; Paula Nelson, MD; Robert M Kelleher PC.

Consumers allege the following may be involved with this firm:

Business Management

Principal: Dr. Paula Nelson (MD)

You may view BBB’s Business Review on this firm by going to